Soul Journey Retreats Terms & Conditions

Payment
> Bookings are confirmed only upon full-payment via our online payment portal. Sorry no space can be held or taken over the phone.
> We accept Visa and Mastercard as payment and process via Stripe.
> There are no discounts for late arrivals or early departures.
> Unless otherwise stated, retreat prices are in $AU and per person, based on twin-share rooms.

Bookings
> Confirmed bookings may be transferred to another person should you be unable to attend. Please inform us in writing and supply relevant contact details.
> We are more than happy to reschedule a retreat should you be unable to attend, please just let us know in writing.
> If you wish to share with a friend and they book separately, please notify the booking team of your request and we will do our best to place in the same room.
> Once you have booked via our website you will receive an invoice, a booking confirmation, and travel reminder.
> By agreeing to our Waiver at the time of booking via a tick-box we will assume all attendees on the same booking are also in agreeance.
> We encourage you to purchase travel insurance for any retreat, including ours.

Cancellations and Refunds
> A full refund will only be offered if you cancel and inform us via email at least three weeks prior to your retreat. (Please include your full name, booking number and retreat date with you email refund request).
> If you cancel within three weeks of your retreat, we will charge a 50% cancellation fee or the option to reschedule to another available date.
> If we need to cancel a retreat due to unforeseen circumstances (including bush fires, pandemic such as COVID-19 and other extreme circumstances causing temporary closure) we will offer a Retreat Credit so you can reschedule to another available retreat date

Gift Certificates
> Gift certificates are valid three years from their purchase date.
> Gift certificates are not redeemable for cash, nor credit or change is given.

Waitlist
> We do not hold places on our retreats however if you would like to be on a waitlist for a specific retreat date, please email the crew with your contact details and the retreat date. If a space becomes available we will be in contact and will require full payment prior to your arrival.

Retreat Centre
> No alcohol is to be consumed at the retreat centre or in our surrounding grounds
> Smoking and recreational drug use is prohibited in and around the retreat centre, including the surrounding bushland.
> During Covid-19 regulations you must physically distance yourself from other retreaters.
> We have a no pet policy, however, if you have a guide dog, please contact our crew to arrange your booking.
> We do not provide keys to rooms and suggest items of high value are either not bought along to retreat, or kept safe in your car.
> We have quiet time each night from 9:30pm until the following morning at 9am.
> Solo retreaters who are opting to share with another retreater will be paired up with someone of the same gender.
> Light sleepers or snorers are encouraged to add-on the single room option for an extra $250.
> Vegetarian meals are provided during your retreat stay. Additional dietary requirements such as allergies are to be informed to us via our web-check in process or via email.
> Only confirmed attendees are to be on our property. Sorry, no guests.

Health-related
> Please inform us if you are pregnant and consult with your medical practitioner.
> It is important you inform us of any health concerns (including mental health) or physical injuries / ailments on our web-check in form or via email.
> We do not supply health, medical or mental health advice. Instead we will guide you through yoga, meditation techniques and create a safe space to enjoy your experience.
> As in with any new experience there can be triggering moments so please take steps to always be kind to yourself.

Retreat Programs
> No workshop is compulsory however we encourage you to take part in as many activities as you can to make the most of your retreat experience.
> The Silent Meditation Retreat is strictly technology-free. All mobile devices are to be handed in on arrival for safekeeping by our crew.

Use of Written and Photographic Material
> If you provide feedback on our form, on social media or via email, we may use this in marketing content.
> Any photographs taken by Soul Journey Retreats crew of attendees or taken by you in and around retreat may be used by us for marketing purposes.
> If you would prefer we do not use any of the above material please advise us of this in an email.